FAQ

Questions tennis academy owners ask first.

Straight answers about what FlexCademy does today. If your question is not here, ask it in a demo — with your own season on the screen.

Is FlexCademy only for booking lessons?

No. It covers public academy pages, season and camp applications, AI-assisted group formation, schedule operations, trainer workflows, student and parent portals, invoices, payments, products, newsletters, closures, and owner reporting.

Can we keep control over AI-generated groups?

Yes. AI-assisted group formation is owner-controlled. You configure rules, run the process, review status and results, validate schedules, keep manual control, export overviews, and send notifications only when ready.

How does FlexCademy help with payments?

Owners can create manual, season, camp, and training invoices; offer Stripe Connect and Swiss QR payment options; manage installments, refunds, credits, public invoice links, overdue reminders, and CAMT.054 bank reconciliation.

Does it work with Swiss banking?

Yes. FlexCademy generates Swiss QR bills, supports TWINT and card payments through Stripe, and imports CAMT.054 bank statements so incoming payments reconcile against open invoices automatically.

Will trainers and parents need the owner to relay every update?

No. FlexCademy includes role-specific portals and automated communication flows. Trainers see schedules and reviews. Students and parents apply, book, pay, and view their training details. Owners send newsletters, schedule emails, reminders, and closure notifications from one place.

Is the public academy website part of the platform?

Yes. FlexCademy supports CMS-managed academy pages, contact pages, location pages, camp landing pages, direct enrollment, book-a-training slots, product pages, cart, checkout, hero imagery, and multilingual content.

We run multiple locations. Does that work?

Yes. Academies manage multiple locations with their own courts, working hours, court types, pricing periods, and public location pages. Schedules, seasons, and camps are location-aware throughout.

What about camps specifically?

Camps get their own landing pages, applications with custom questions and equipment lists, capacity and waitlist handling, invitations, paid-confirmation logic, trainer assignments with compensation, invoicing, and participant notifications.

Can families with several children use one account?

Yes. A parent account manages multiple student profiles, switches between them, applies for programs, and handles billing for the whole family.

Does FlexCademy support Jugend+Sport?

Yes, and it is treated as a first-class workflow. Jugend+Sport data lives on the student profile, trainers can maintain J+S-relevant attendance and training records as part of their normal daily flow, and owners get the visibility they need for J+S reviews — with less double work for everyone.

Can it connect to our accounting in Bexio?

Yes. FlexCademy integrates with Bexio so invoice and payment data flows into the accounting tool Swiss businesses already use, instead of being retyped at the end of the month. Combined with Swiss QR bills and CAMT.054 reconciliation, your books stay aligned with what actually happened on court.

Do you work with GotCourts and Playtomic?

Yes. GotCourts and Playtomic integrations are part of the story because court operations should feel connected, not fragmented. If your club runs its court booking on one of them, bring that setup to the demo and we will map how it works together with FlexCademy.

Can the academy website run on our own domain?

Yes. Your public academy website — homepage, locations, camps, products, enrollment, and contact — runs under your academy's own domain name with your branding, not on a shared booking-widget URL.

Can it replace our existing academy website?

Yes, when it is part of the rollout. The public academy site covers CMS-managed content, location pages, camp landing pages, contact forms, enrollment, and a full shop — digital products like training coupons and events, and physical products with variants, inventory, discounts, checkout, and shipping or pickup. That can reduce separate hosting, maintenance, and update work.

In which languages is FlexCademy available?

The platform supports multilingual public content, and academy owners can manage localized texts for their public pages — including AI-assisted translation of CMS content.

The best answers come from your own data.

Request a demo and ask your questions with your next season, camp, or weekly schedule on the screen.